FAQ
Frequently Asked Questions
Find answers to common questions about Kampaign,
our services, process, and how we help your
business grow.
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What is Kampaign and who do you help?
Kampaign is a growth partner for shop owners and small/medium businesses with a physical premises — such as retail stores, cafés, salons, and clinics.
We help you grow your business with our three core services: Marketing, EPOS, and Energy.
You can choose any service individually or combine them based on your needs.
What services does Kampaign offer?
Kampaign provides a comprehensive suite of digital solutions designed specifically for the food and hospitality industry. As a complete digital growth partner, our ecosystem covers everything from building a high-converting web presence to streamlining your back-end operations. Our core services include custom website design, native mobile app development for both iOS and Android, and a fully integrated online ordering system. Beyond the initial setup, we also offer advanced ePoS (Electronic Point of Sale) systems to manage in-store transactions and sophisticated digital marketing campaigns to drive customer acquisition and retention. Essentially, if your food business needs to operate or grow online, we provide the technology and strategy to make it happen under one roof.
Do I have to take all three services together?
No, absolutely not. We understand that every food business is at a different stage of its digital journey. While we do offer a powerful, unified ecosystem where our website, ePoS, and marketing services work seamlessly together, we never force a one-size-fits-all package. You can choose the specific services that address your current pain points, whether that is simply getting a new website live or upgrading your in-store till system. However, many of our clients find that taking a holistic approach allows for better data integration and a smoother customer experience across all touchpoints. We are happy to build a custom plan that fits your specific operational needs and budget.
Do you lock clients into long-term contracts?
We believe in earning your business every day, which is why we prioritize flexibility and transparency over rigid, long-term commitments. While we are always looking for long-term partnerships, we do not believe in locking our clients into restrictive contracts that offer no way out. Our service agreements are designed to be straightforward, with clear terms that work for you. We are confident that once you see the results we deliver—whether it is increased online orders, better customer engagement, or streamlined operations—you will want to stay with us for the long haul because it makes business sense, not because you are trapped in a contract.
How does the free consultation work?
Our free consultation is a no-obligation, in-depth discovery session designed to understand the specific challenges and goals of your food business. During this session, you will speak directly with our team of digital food industry experts. We will analyze your current digital footprint, discuss your sales volume, and identify specific areas where technology or marketing can drive growth. This is not a generic sales pitch; it is an opportunity for us to map out a strategic roadmap tailored to your business model, whether you are a single-site takeaway or a multi-location restaurant chain. At the end of the consultation, you will have a clear understanding of the opportunities available to your business and how we can help you seize them.
How is the EPOS service delivered?
Our ePoS (Electronic Point of Sale) service is delivered as a fully integrated hardware and software solution designed to modernize your front-of-house operations. We manage the entire setup process from start to finish. This begins with a consultation to understand your specific service flow (dine-in, takeaway, or delivery). We then configure the software to sync seamlessly with your menu and online ordering systems, ensuring that inventory updates in real-time across all channels. Our team handles the delivery, physical installation of the hardware, and the software configuration, followed by comprehensive staff training to ensure a smooth transition. Crucially, our ePoS is cloud-based, meaning we provide ongoing remote support and automatic updates to keep your system secure and efficient without interrupting your daily service.
How do you measure results for marketing?
We measure marketing success through a combination of data-driven metrics that directly impact your bottom line, not just vanity metrics like “likes” or “followers.” As a results-oriented partner, we focus on conversions and revenue. Key Performance Indicators (KPIs) we track include online order conversion rates, customer acquisition costs, return on ad spend (ROAS), and overall sales growth attributed to specific campaigns. We provide our clients with detailed, easy-to-understand analytics dashboards that show exactly how your digital marketing investment is performing. By linking your marketing efforts directly to your ePoS and online ordering data, we can tie every campaign back to actual sales, ensuring that our strategies are continuously optimized for maximum profitability.
Where are you based and who do you work with?
Kampaign is a UK-based digital growth partner, proudly serving food businesses across the nation. While we operate remotely and are able to support clients digitally anywhere, our team is rooted in the local hospitality scene.
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